Main Responsibilities:
Designed a brand new health insurance program with a portal for three roles: insuree, customer service representative, and administrator. Gathered requirements from business to create and process documentation and balanced it with consumers' high-quality user experience. Provided whiteboard design inputs during wireframe planning meetings. Wireframed and prototyped logical solutions for demonstrations in Adobe Xd. Planned and tracked project via Jira agile project management tool.
To get a better overview about the new website desired style, I gained information about PPI's committee and president's preferences, likes, dislikes, etc. With user personas and collected data, I got a good perception about the best project outcome and put together a user flow of the most important features on homepage. User flows took me to wireframes and wireframes took me to prototypes.